Case Study: Consulta
After a missed call cost Consulta a client, founder Monserrat Macias put a Voxe AI voice agent to work. Now appointments book even when Monserrat is busy.
Monserrat Macias, Founder & CEO
“I'm having appointments scheduled without me lifting a finger or talking to anyone.”
Where It Started
For Monserrat Macias, Founder and CEO of Consulta, the problem that led her to Voxe AI was painfully simple.
She was busy. The phone rang. She couldn't answer it. And she lost a client.
For a small business owner, that's one of the most frustrating parts of growth. You spend a lot of energy creating opportunities, then find out the business can't always respond when one shows up.
Monserrat first shared that frustration with Matt Aponte during one of Matt's AI classes. Months later, the problem had a very different answer.
The Challenge
Like many owners, Monserrat couldn't be available every minute of every day. But customers don't wait to call until the owner is free. The usual options weren't great:
- Answer every call yourself
- Stop whatever else you're doing
- Hire more staff
- Send callers to voicemail
- Risk losing the opportunity
Monserrat had another concern, too. She wasn't sure her community would actually talk to AI. She had seen other AI tools and was skeptical.
Then she put it to work in her own business.
What Happened
Using Voxe's voice platform, Monserrat set up the AI herself and kept improving it, adjusting its instructions as she learned from real conversations.
And customers responded. Not in theory. They actually started talking to it.
The system began booking appointments without Monserrat having to handle the conversation.
Then one morning, the impact got very real. A customer showed up at her office for an appointment. Monserrat had never spoken with them. The AI had already handled the conversation and booked the meeting.
The business kept working while its owner was busy with something else.
In Monserrat's Words
Monserrat put it simply:
“I'm having appointments scheduled without me lifting a finger or talking to anyone.”
And later:
“This has made a significant positive change in my business, and I am so grateful!”
The Real Change
This isn't really a story about answering a phone. It's about what the business can do without the owner doing every step.
Before
If Monserrat couldn't answer, the opportunity could disappear.
After
The business keeps responding and booking appointments, even when Monserrat is busy.
That's capacity. And for a business owner, capacity creates options.
Your Business Should Keep Working Even When You're Busy
Your customers don't care that you're:
- In a meeting
- Helping another client
- Driving
- Working on a project
- Talking to your team
- Spending time with your family
They just know they need help now. AI gives a service business another way to be there.
Build More. Grind Less.
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