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Voxe AI

Case Study: Better Business Bureau

Voxe AI voice agents help seven Better Business Bureau chapters handle more than 3,000 inbound calls a month, so staff can focus on work that needs a person.

7

BBB chapters across the nation

3,000+

Inbound calls every month

The Challenge

The Better Business Bureau serves both businesses and consumers, so communication matters. Across several BBB markets, thousands of people call each month looking for:

  • Business information
  • Membership help
  • Consumer guidance
  • Accreditation information
  • Event and program details
  • Help reaching the right department
  • Answers to common questions

As call volume grows, keeping service fast and consistent gets harder for human teams alone. Voxe AI helps solve that capacity problem.

What Voxe Built

Voxe AI voice agents now help handle inbound calls across:

7

BBB chapters across the nation

3,000+

Inbound calls every month

The goal isn't to remove people from the member or consumer experience. It's to make the organization more available.

AI handles front-line calls and routine requests, and helps callers reach the information or the person they need.

The Result

Voxe AI gives these BBB chapters more capacity to communicate, without every call needing an available staff member to start. That helps:

  • Cut unanswered calls
  • Respond faster
  • Make the BBB easier to reach
  • Handle routine questions
  • Support members
  • Support consumers
  • Send each call to the right place
  • Free staff for higher-value conversations

More than 3,000 conversations a month now get immediate attention that would otherwise have needed more staff.

The Human + AI Model

BBB staff stay responsible for the relationships, expertise, judgment, and work that need people. AI handles the right repeat calls.

That's exactly how Voxe believes AI should be used.

Empower Humans. Automate the Grind.

The result isn't fewer people serving the community. It's a more capable organization serving the community.

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Build More. Grind Less.

Build a more capable service business without burying yourself or your team under more busywork.

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Empower Humans. Automate the Grind.