Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Voxe AI LLC ("Voxe AI," "we," "us," or "our"). By accessing or using our website, services, or AI solutions, you agree to be bound by these Terms.

2. Description of Services

Voxe AI provides AI-powered marketing and automation services, including:

• AI-ready website development and optimization
• Answer Engine Optimization (AEO), Search Engine Optimization (SEO), and Generative Engine Optimization (GEO)
• AI voice agents for call handling and lead qualification
• AI-powered lead generation and nurturing
• Related consulting and support services

3. Acceptance and Modifications

We may modify these Terms at any time. Changes will be effective upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified Terms. We will notify you of material changes via email or through our services.

4. User Eligibility

To use our services, you must:

• Be at least 18 years old
• Have legal capacity to enter into contracts
• Provide accurate and complete information
• Comply with all applicable laws and regulations
• Not be prohibited from using our services under applicable law

5. Account Registration

When creating an account or engaging our services:

• You must provide accurate, current, and complete information
• You are responsible for maintaining account security
• You must promptly notify us of any unauthorized use
• You are liable for all activities under your account
• We may suspend or terminate accounts for violations

6. Service Agreements and Payment

Service Agreements

Specific services are governed by separate service agreements or statements of work that incorporate these Terms by reference.

Fees and Payment

• Fees are as specified in your service agreement
• Payment terms are typically monthly in advance
• Late payments may incur fees or service suspension
• All fees are non-refundable except as specified
• We may modify fees with 30 days' notice

Cancellation

Either party may terminate services with 30 days' written notice. You remain liable for all charges incurred before termination.

7. Use Restrictions

You may not:

• Use services for illegal or unauthorized purposes
• Violate any laws, regulations, or third-party rights
• Interfere with or disrupt our services or systems
• Attempt to gain unauthorized access to our systems
• Reverse engineer or attempt to extract source code
• Use services to compete with us or develop competing products
• Upload malicious code or engage in harmful activities
• Violate any applicable anti-spam or marketing laws

8. Intellectual Property

Our Intellectual Property

We retain all rights to our technology, software, algorithms, and proprietary methods. You receive only the limited rights necessary to use our services.

Your Content

You retain ownership of content you provide to us. You grant us necessary licenses to provide services, including rights to:

• Use your content to deliver services
• Analyze content for service improvement
• Train AI models (in anonymized form)
• Display results and analytics to you

Work Product

Deliverables created specifically for you (websites, campaigns, strategies) are owned by you upon full payment, subject to our retained intellectual property rights.

9. AI Services and Limitations

AI Technology Disclaimers

• AI systems may produce unexpected or incorrect results
• Performance may vary and is not guaranteed
• AI decisions should be reviewed by qualified humans
• Technology is evolving and may change over time
• We cannot guarantee specific business outcomes

Voice Agent Services

• Voice agents may not handle all call scenarios perfectly
• Call recordings are subject to applicable laws
• You are responsible for complying with telemarketing regulations
• Quality and performance may vary based on factors outside our control

10. Data and Privacy

Our collection and use of data is governed by our Privacy Policy. Key points:

• We implement reasonable security measures
• You are responsible for backing up your data
• We may use anonymized data for service improvement
• Data processing complies with applicable privacy laws
• Upon termination, we may retain data as legally required

11. Warranties and Disclaimers

Limited Warranty

We warrant that our services will be performed with reasonable skill and care in accordance with industry standards.

Disclaimers

EXCEPT AS EXPRESSLY STATED, ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:

• MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• UNINTERRUPTED OR ERROR-FREE OPERATION
• SPECIFIC BUSINESS RESULTS OR OUTCOMES
• COMPATIBILITY WITH ALL SYSTEMS

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• OUR TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM
• WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• WE ARE NOT LIABLE FOR BUSINESS INTERRUPTION, LOST PROFITS, OR LOST DATA
• THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY

13. Indemnification

You agree to indemnify and hold us harmless from claims arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of applicable laws
• Content you provide to us
• Your business operations and marketing activities

14. Third-Party Services

Our services may integrate with third-party platforms and services. We are not responsible for:

• Third-party service availability or performance
• Third-party terms of service or privacy policies
• Compatibility issues with third-party services
• Data security on third-party platforms

15. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, internet outages, or third-party service failures.

16. Dispute Resolution

Governing Law

These Terms are governed by Colorado state law, without regard to conflict of law principles.

Dispute Process

Before filing any claim, you must first contact us to attempt resolution. Most disputes can be resolved informally.

Arbitration

If informal resolution fails, disputes must be resolved through binding arbitration in Colorado Springs, Colorado, under the rules of the American Arbitration Association.

Class Action Waiver

You waive the right to participate in class actions or representative proceedings.

17. General Provisions

Entire Agreement

These Terms, together with your service agreement and our Privacy Policy, constitute the entire agreement between us.

Severability

If any provision is found unenforceable, the remaining provisions remain in full force.

Assignment

We may assign these Terms without notice. You may not assign your rights without our written consent.

No Waiver

Our failure to enforce any provision does not constitute a waiver of that provision.

Survival

Provisions that by their nature should survive termination will survive, including intellectual property, liability limitations, and dispute resolution terms.

18. Contact Information

For questions about these Terms, contact us: