Privacy Policy

1. Introduction

Voxe AI LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our AI marketing and automation services.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact information (email, phone, address)
• Company information and job title
• Communication preferences
• Payment and billing information
• Information you provide in forms, surveys, or communications

Automatically Collected Information

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on our site
• Referring website information
• Cookies and similar tracking technologies

AI Service Data

When using our AI services, we may collect:

• Voice recordings and transcripts (for voice agent services)
• Website analytics and performance data
• Lead generation and qualification data
• CRM integration data as authorized by you

3. How We Use Your Information

We use collected information for:

• Providing and improving our AI marketing services
• Communicating about our services and your account
• Processing payments and transactions
• Customizing and personalizing your experience
• Analyzing website usage and service performance
• Marketing and promotional communications (with consent)
• Complying with legal obligations
• Training and improving our AI models

4. Information Sharing

We may share your information with:

Service Providers

• Cloud hosting and infrastructure providers
• Payment processors
• Analytics and marketing platforms
• CRM and communication tools
• AI and machine learning service providers

Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights and safety.

Business Transfers

In case of merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure data centers and infrastructure
• Incident response procedures

6. Your Rights

You have the right to:

• Access your personal information
• Correct or update your information
• Delete your personal information
• Restrict processing of your information
• Data portability
• Object to processing
• Withdraw consent
• File complaints with regulatory authorities

To exercise these rights, contact us at [email protected].

7. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze site performance and usage
• Provide personalized content
• Enable social media features
• Support marketing and advertising

You can control cookies through your browser settings, but this may affect site functionality.

8. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Improve our AI models and services

Voice recordings are typically retained for 12 months unless longer retention is required for service improvement or legal compliance.

9. International Data Transfers

Your information may be processed in countries outside your residence. We ensure appropriate safeguards are in place through:

• Adequacy decisions
• Standard contractual clauses
• Certification schemes
• Other legally approved mechanisms

10. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we discover we have collected such information, we will delete it promptly.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to read their privacy policies.

12. Changes to This Policy

We may update this privacy policy periodically. We will notify you of significant changes by:

• Posting updates on our website
• Sending email notifications
• Providing notice through our services

Your continued use of our services constitutes acceptance of the updated policy.

13. Contact Information

For questions about this privacy policy or our data practices, contact us:

14. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to say no to the sale of personal information
• Right to access personal information
• Right to equal service and price

We do not sell personal information to third parties.